Applicant Assistance

Privacy Policy

Coordinated Assistance Network™ (CAN) and its network of websites (individually and collectively “the site”) knows that you care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our privacy policy. By visiting CAN and/or its network of website available at www.canportal.org;  www.veteransplus.org;   www.yellowribbonvehicles.org; or www.isupportveterans.org, you are accepting the practices outlined in this Privacy Policy. All Sites are owned and operated by Coordinated Assistance Network™ and are hosted and protected by NTT, Ltd.

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine quality services with integrity in dealing with site visitors and members. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. 

Modifications to Privacy Policy

Coordinated Assistance Network ™ and its websites, platforms or portals reserve the right, at its sole discretion, to modify or replace the Privacy Policy at any time. If the alterations constitute a material change to the Privacy Policy, Coordinated Assistance Network ™ will notify you by email to your email address registered with CAN. What constitutes a material change will be determined at Coordinated Assistance Network ™ sole discretion, in good faith and using common sense and reasonable judgment. You are responsible for reviewing and becoming familiar with any such modifications. Use of the Site by you following such notification constitutes your acceptance of the terms and conditions of the Terms of Use as modified. 

No Use of Our Site by Persons Under 13

We understand and share your concerns regarding your children's access to the Internet and the Internet's access to your children. Consistent with the Children's Online Privacy Protection Act, we do not knowingly request or accept information submitted to Coordinated Assistance Network ™ or its Network web sites by any visitor under 13 years of age. If we become aware that an individual under 13 has provided information to us through the site, we will not use or disclose that individual's information for any purpose unless required to do so by law. However, there are organizations that have programs designed specifically for youth of various ages, and for those purposes, we recommend that minors between the ages of 13 and 18 ask and receive their parents' permission before accessing the site or sending information about themselves or anyone else over the Internet. 

What Information Do We Collect?

When you visit our site, you may provide us with two types of information: personal non-public information you actively choose to disclose ("Active Information") and use information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse our site ("Passive Information"). 

Active Information Collected

We receive and store much of the information you enter on our website or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features.

Registration: In order for you to take advantage of certain services provided on the Site, we may require you to complete a registration form. As part of this registration form, we may require select personal information, including your full name, city, state, last four of your social security number, military and discharge information (where applicable) and e-mail address. To allow you to express yourself beyond just the information collected during registration, we enable you to provide additional information, such as your name, your address, your email address, a site Account screen name, etc. In addition, you may choose to include photos of yourself or images of your choosing in your site account profile. As indicated below, in the section titled "Sharing Your Information", you can control how this information is displayed and used. 

How Do We Use the Information Collected?

We receive and store certain types of information whenever you interact with us.  Coordinated Assistance Network™ and its authorized agents broadly speaking, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our business activities and providing customer services such as support.  Active information is not shared with other organizations unless authorized by Coordinated Assistance Network™ and its platform for the benefit of our members and site users. We may use your active information to send emails to you with related news, products, offers, surveys, promotions, information, and notify you about updates to the site. If at any time you do not wish to receive such emails from us, please send us an email at [email protected]. 

Passive Information Collected

In Short:  Some passive information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our site.
 We automatically collect certain information when you visit, use or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.  Like many businesses, we also collect information through cookies and similar technologies. 

Online Identifiers

We collect cookie identifiers, or others such as the ones used for analytics and marketing and other similar data.  We use Passive Information to gather information about our users and to enhance and design the site to make it easier, faster and friendlier to use. We do not connect any passive information to your personal information or email address. The passive information we collect is used for internal review to improve the content of our Site. 

The Coordinated Assistance Network will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. Coordinated Assistance Network™ will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current. The personal information you provide to Coordinated Assistance Network and its network of websites will be retained only for as long as necessary to fulfill the purposes for which the information was collected or as required by law. You have the option to store some information for future use if so desired. 

Cookie Policy

At Coordinated Assistance Network (CAN) we believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies. The cookie policy applies to any CAN product or service that links to this policy or incorporates it by reference.

CAN uses cookies and other technologies to ensure everyone who uses CAN has the best possible experience. Cookies also help us keep your account safe. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. 

Defining a cookie. A cookie is a small file placed onto your device that enables CAN features and functionality. For example, cookies enable us to identify your device, secure your access to CAN and our sites generally, and help us know if someone attempts to access your account from a different device. 

Why and how CAN use cookies. CAN uses cookies to gain better understanding how visitors use this site. Cookies help us tailor CAN websites to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback on our sites and to communicate to you elsewhere on the web. To enable this some cookies are applied when you enter our sites. Our sites include: www.canportal.org;   www.issuportveterans.org; www.veteransplus.org; and www.yellowribbonvehicles.org

The below chart is included that breaks down exactly what cookies are used for: 

Your Information in Relation to Others We Link To

You can access other websites through Coordinated Assistance Network ™ and its network websites. When you do so you are doing so subject to their policies regarding privacy and data collection, and you should read those sites' privacy policies to make sure you agree to them before using such sites. When you choose to access such sites, you should read their privacy policies to make sure you agree to them. 

Sharing Information with Advertisers or Other Third Parties

We may disclose anonymous information about user habits, characteristics and user patterns, based on aggregate user statistics to advertisers on our site. We will not rent or sell your personal information to anyone and will share your personal information only as described below. 

• Coordinated Assistance Network™ Personnel: Our personnel and authorized consultants, partner non-profits and/or contractors may have access to user information, if necessary, in the normal course of business. 
• Business Transfers: In some files, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Coordinated Assistance Network™, or substantially all of its assets, were acquired, user information would be one of the assets that may be transferred. 
• Protection of the Coordinated Assistance Network™ and its network of websites and others: We may release personal information when we believe in good faith that release is necessary to comply with a law; to enforce or apply our Terms of Use and other policies; or to protect the rights, property, or safety of Coordinated Assistance Network™, our employees, our users, or others. 
• Site Account information: Information collected during registration and subsequent visits, such as your full name and location, may be displayed to other site users in your site account profile. The site account profile is the area on the site where we allow you to tell other site users about yourself and your interests. You may control what personal information is displayed in your site account profile. 
• Member Directory: The email address that you submit upon registration may be searchable by other site users who know you by your email address, unless you choose to opt out of this feature. This is primarily so that other users can find you and connect with you through the site. You may opt-out of this feature by visiting the privacy settings section of your site account profile. 
• With Your Consent: Except as noted above, we will contact you when your personal information is shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to opt out to prevent the sharing of this information. 

Security of Active Information and Passive Information?

We secure your personal submitted information by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss or destruction of active information and passive information. Communications that you may have with us via email or U.S. Mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we request that you do not send or post sensitive information through these means.
 You can access, update, or delete information in your site account profile at any time by logging in to the site. Once you have logged in, you can update your name, e-mail, password, and/or change your address. We recommend you change your password frequently. You can ask us whether we are keeping personal data about you by sending an email to [email protected] We may require proof of your identity before we provide this information and we reserve the right to refuse to provide you with a copy of your personal data under reasonable circumstances, but will give reasons for our refusal. Coordinated Assistance Network™ database, websites and infrastructure are hosted by NTT Global which ensures the most up to date and cutting-edge technology possible is securing your data. 

Security and Compliance

• Coordinated Assistance Network™ servers are protected by NTT Global an industry leader in secure hosting 
• Cloud based software allows access anywhere in the world and functions on any device 
• Manage and access files with confidence, reducing operational costs to your organization. 
• With no limit to the amount of data you can keep on Coordinated Assistance Network™ servers, auto-archived data as can be retrieved when necessary. 
• By agreeing to the HIPAA compliance agreement upon sign up, all work within the confines of the Coordinated Assistance Network™ affords each partner HIPAA compliance.